FAQs

Yes. We want you to be happy and at ease that you’re making the right choice when choosing Ragamuffins. We offer a settling in period that may consist of two shorter sessions or one longer stay, depending on your circumstances and the needs of your child.

We provide fruit, toast & milk at breakfast time, all drinks & light snacks throughout the day, along with an optional hot lunch service at an additional daily cost of £2.00. We also provide nappy sacks, baby bibs and individual cot bedding for the Mini Muffins.

We would request you provide nappies, wipes and any special creams, ‘comforters’, bottle feeds and meals if required. In addition, all items such as bottles, cups, lunch boxes, coats should be clearly labelled, so they can be returned at the end of each day.

We undertake a lot of outdoor activities so please provide warm clothing & wellies in the autumn and winter and, on the basis we get a half decent summer, sun cream and hats for protection from the sun.

Our staff are very flexible and are happy to continue with your preferred routine for your baby or toddler. We always work closely with families to ensure continuity of care and minimum disruption.

Yes, we are a fully inclusive nursery and will seek to adapt our care to accommodate the individual needs of a child.

Yes, we number fully qualified Early Years teachers in our team and all other staff are qualified to at least NVQ Levels 2 & 3.

We ensure that the EYFS staff-to-child ratios are maintained at all times; 0-2 years (1 Early Years Practitioner :3 children), 2-3 years (1:4), 3-5 years (1:8).

Yes, all staff have a DBS check completed when they join Ragamuffins. DBS checks are then repeated every three years.

The safety and well being of your child is of paramount importance to us at all times. CCTV cameras are in operation and all entrance doors are electronically secured and operated by key codes or electronic switches. Our staff-to-child ratios means the children are under constant observation by our qualified and highly vigilant team.

Our manager must be notified verbally – by yourself – if someone other than the named persons on the contact form is to collect your child. Proof of identification or a password would be sought on arrival.

Fees are payable in advance either weekly or monthly. Fees are charged for children attending full or part-time during a period of sickness and holiday times, with the exception of bank holidays.

Yes, a 10% discount is given to siblings of children attending the nursery on a full time basis.

Yes we do. Childcare vouchers are available to all working parents whose employers operate the scheme. The value of the vouchers is deducted from your invoice on either a weekly or monthly basis, depending on the frequency of payment. We also accept payment via the Government Tax-free Childcare scheme.

Yes, funded places are available to 2-year olds (subject to availability) and all 3 & 4 year olds, starting from the term following their third birthday. The free funding presently applies to 15-hour per week during term time (38 weeks per annum) or 30-hours funding spread over 51 weeks of the year, giving you 22-hours funding per week.

In addition to the usual daily contact with parents, we hold our annual Parent’s Evening in the Summer Term.

We enjoy close relationships with both Webheath and Mount Carmel First Schools in Redditch.